FAQs
Questions answered fast & clear.
Answers to the most common questions about Lemon Bullet products. If we missed something, email [email protected] — a real person replies within one business day.
Shipping & delivery
How discreet is shipping?
Plain corrugated box, unmarked, no logos or brand markings. Return address shows 'Lemon Bullet, LLC.' Customs labels use the parent company name for privacy.
How fast does it ship?
Standard US shipping is 2–4 business days, free on all orders. Expedited (1–2 days) available at checkout. International orders typically 5–10 business days with duties paid upfront.
Do you ship internationally?
Yes — Canada, the UK, Australia, and the EU. We pay duties up front so no surprise fees arrive at delivery.
Returns & warranty
What's the return policy?
30 days, full refund, free return shipping. We accept returns on used products — refunds are not contingent on condition. Returned units are recycled, never resold.
How long is the warranty?
Two years on every device. Covers manufacturing defects, motor failure, battery degradation, silicone separation. We replace or repair, free of shipping.
What if my device arrives damaged?
Email [email protected] with a photo and order number. We ship a replacement same-day in most cases, with a prepaid label for the original.
Materials & safety
What's it made of?
FDA-registered medical-grade platinum-cured silicone, polycarbonate core, lithium-ion battery. Phthalate-free, BPA-free, latex-free. Full material specs on each product page.
Is it waterproof?
Yes — IPX7 rated, fully submersible up to 1 meter for 30 minutes. Safe for shower, bath, or pool.
How quiet is the motor?
33–48 dB depending on intensity — quieter than a whispered conversation. Independently tested by an audiology lab.
Using your device
How long does the battery last?
Up to 120 minutes per charge, depending on intensity. Charges fully in 90 minutes via the included USB-C magnetic base.
How do I clean it?
30 seconds of warm water, a drop of mild cleanser, pat dry. Full care guide on the [Care & Cleaning](/care) page.
Can I travel with it?
Yes — TSA-friendly, included silk pouch, travel lock (hold the button for 5 seconds) prevents accidental activation.
Question we missed? Email [email protected] — we add new FAQs every week based on what customers ask.